Support

Something not working? Tell the person who wrote it.

Mail thijsjwger@gmail.com with the name of the app, your watch model and what happened. Screenshots help. You will hear back from the developer, usually within a few days, and fixes ship as app updates through the Connect IQ Store.

Before you write

• App will not open or shows an IQ! symbol: update the app in the Connect IQ app on your phone, then restart the watch. If it keeps happening, mail us the watch model and the app version.
• Glance shows nothing: open the app once so it has data to show, then check the glance again. Updated versions of all apps show a summary even before first use.
• Buttons instead of touch: every app can be operated with the physical buttons. START selects or confirms, BACK goes back or opens the menu, UP and DOWN scroll.
• Settings from the phone: some apps can be configured in the Connect IQ app under the app's settings. Changes arrive on the watch within a minute.
• Refunds: purchases are handled by Garmin. Refund requests go through Garmin support, not through GerrOS.

Feature requests

Most features in the apps came from wearers writing in. If something would make an app more useful for you, say so, and mention what you would use it for.